Shipping Policy

Last Updated: September 11, 2026

Shipping Policy

Thank you for shopping with SmilePlax. We are committed to delivering your order as efficiently as possible. Please review our shipping policy carefully before placing an order.

Shipping Locations

At this time, SmilePlax ships exclusively within the United States. We do not currently offer international shipping.

Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping addresses provided by the customer.

Order Processing

Orders are typically processed within 1 to 3 business days after payment has been successfully authorized and verified.

During periods of high demand, holidays, promotional events, inventory reviews, or other unforeseen circumstances, processing times may be extended. Processing times are separate from shipping and transit times.

SmilePlax reserves the right to delay, review, or cancel any order suspected of fraud, unauthorized activity, payment verification issues, or policy violations.

Shipping Times

Estimated delivery times generally range from 7 to 14 business days after an order has been shipped.

Delivery estimates are provided for informational purposes only and are not guaranteed. Actual delivery times may vary due to carrier operations, weather conditions, peak shipping seasons, customs inspections, transportation disruptions, or other factors beyond our control.

Customers acknowledge that delivery dates are estimates and should not be considered guaranteed deadlines.

Free Shipping

SmilePlax proudly offers Free Shipping on all orders shipped within the United States.

No promotional code is required unless otherwise stated. We reserve the right to modify or discontinue free shipping promotions at any time without prior notice.

Order Tracking

Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information when available.

Tracking updates are provided directly by the shipping carrier. While we assist customers whenever possible, we are not responsible for delays in carrier tracking updates or temporary interruptions in tracking visibility.

Shipping Delays

Occasionally, deliveries may experience delays due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions
• Transportation disruptions
• High seasonal demand
• Carrier operational issues
• Customs or regulatory inspections
• Labor shortages or strikes
• Natural disasters
• Force majeure events

SmilePlax shall not be liable for shipping delays caused by third-party carriers or events outside of our control.

Lost, Delayed, or Undeliverable Packages

If tracking information indicates that a package is still in transit, customers are asked to allow additional time for delivery before requesting assistance.

If a package is confirmed lost by the shipping carrier, we may, at our sole discretion, provide a replacement shipment, store credit, or another appropriate resolution after completing a shipping investigation.

Packages returned due to an incorrect address, refusal of delivery, failure to collect the package, or customer error may be subject to additional shipping charges before reshipment can be arranged.

Delivered Packages

An order will generally be considered successfully delivered when the shipping carrier marks the package as delivered to the address provided during checkout.

SmilePlax is not responsible for stolen packages, misplaced deliveries, or unauthorized acceptance of packages after the carrier confirms delivery. Customers are encouraged to contact the carrier directly and file any necessary claims when applicable.

Address Changes

Requests to modify a shipping address must be submitted as soon as possible after placing an order.

While we will make reasonable efforts to accommodate address changes, we cannot guarantee modifications once the order has entered processing or shipping stages.

Multiple Shipments

In certain situations, items within the same order may be shipped separately depending on inventory availability, warehouse locations, or fulfillment requirements. Customers will not incur additional shipping charges for split shipments.

Risk of Loss

Ownership and responsibility for products pass to the customer upon successful delivery by the shipping carrier to the address provided at checkout.

Contact Us

If you have any questions regarding your shipment, please contact our support team:

SmilePlax
Email: support@smileplax.com