Privacy Policy

Last Updated: September 11, 2026

SmilePlax values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, place an order, contact us, or otherwise interact with our services. By using our website, you consent to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect personal information that you voluntarily provide to us, including your name, email address, phone number, billing address, shipping address, and order details. We may also collect information related to your purchases, payment status, customer support requests, and communications with our team.

In addition to information you provide directly, we automatically collect certain technical information such as your IP address, browser type, device information, operating system, pages visited, time spent on our website, referring websites, and other browsing activity. This information helps us improve website performance, security, and customer experience.

How We Use Your Information

We use your information to operate and improve our business, process transactions, fulfill orders, provide customer support, and communicate with you regarding your purchases. We may also use your information to personalize your shopping experience, recommend products, improve our website, conduct analytics, and develop new products and services.

In certain circumstances, we may use your information to send promotional emails, special offers, and marketing communications. You may opt out of receiving marketing emails at any time by following the unsubscribe instructions included in those emails.

Payment Information

All payments are processed through secure third-party payment providers. SmilePlax does not store complete payment card numbers or sensitive payment credentials on its servers. Payment information is handled directly by trusted payment processors and is subject to their privacy and security practices.

Fraud Prevention and Security

We reserve the right to use personal information, transaction details, device information, IP addresses, and order history to investigate suspicious activity, prevent fraud, verify customer identity, prevent unauthorized transactions, and protect the security of our business.

If we reasonably believe that an order, refund request, return request, chargeback, or transaction may involve fraud, abuse, unauthorized activity, or a violation of our policies, we reserve the right to refuse service, cancel orders, limit account activity, deny certain requests, or retain relevant information for investigation and legal compliance purposes.

Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to improve functionality, remember preferences, analyze website traffic, measure advertising performance, and enhance the overall shopping experience. These technologies help us understand how visitors use our website and allow us to improve our services over time.

Most web browsers allow users to manage or disable cookies through browser settings. However, disabling cookies may affect certain features and functionality of our website.

Sharing of Information

We may share personal information with trusted service providers that assist us in operating our business. These providers may include Shopify, payment processors, shipping carriers, fraud-prevention services, analytics providers, email service providers, and marketing partners.

We may also disclose information when required by law, to respond to legal requests, to protect our rights and property, to enforce our policies, or in connection with a business transaction such as a merger, acquisition, asset sale, or corporate reorganization.

We do not sell personal information to third parties for monetary compensation.

Shopify Services

Our store is hosted on Shopify. As part of providing our services, certain information may be stored, processed, or transmitted through Shopify's secure infrastructure. Shopify may process information necessary to facilitate payments, order fulfillment, website functionality, customer accounts, fraud prevention, analytics, and other business operations.

By using our website, you acknowledge that certain information may be processed by Shopify and its service providers in accordance with their applicable privacy practices.

Data Retention

We retain personal information only for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and protect our legitimate business interests.

Even after an account is closed or an order is completed, certain information may be retained when reasonably necessary for legal, accounting, tax, security, fraud-prevention, or dispute-resolution purposes.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to request access to your personal information, request corrections to inaccurate information, request deletion of personal information, or request a copy of the personal data we maintain about you.

Before fulfilling any request, we may verify your identity to protect the security of customer information. Certain requests may be limited or denied where permitted by applicable law.

Children's Privacy

Our website and products are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that information relating to a child has been collected, we will take reasonable steps to remove such information.

International Data Transfers

Because we work with international service providers and technology platforms, your information may be transferred to, stored, or processed in countries outside your country of residence. By using our services, you consent to such transfers when necessary to operate our business and fulfill customer orders.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We reserve the right to modify, update, or replace this Privacy Policy at any time. Any changes will become effective immediately upon posting the revised version on our website. Your continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us at:

SmilePlax
Email: support@smileplax.com
Address: Paraíso, Cartago 30201, Costa Rica