Terms of Service

Last Updated: September 11, 2026

Terms of Service

Welcome to SmilePlax. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website, placing an order, or using any part of our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

Eligibility

By using our website, you represent that you are at least 18 years of age or are using the website under the supervision and consent of a parent or legal guardian. You agree to provide accurate, complete, and current information when making purchases or interacting with our services.

Products and Services

SmilePlax makes every reasonable effort to accurately display product descriptions, specifications, images, pricing, and availability. However, we do not guarantee that all information on the website is complete, accurate, current, or error-free.

Product images are provided for illustrative purposes only. Actual products, colors, packaging, and accessories may vary slightly from those displayed on the website.

We reserve the right to modify, discontinue, limit, or replace any product or service at any time without prior notice.

Pricing and Availability

All prices displayed on the website are shown in U.S. Dollars unless otherwise stated.

We reserve the right to change prices, promotions, discounts, shipping fees, and product availability at any time without notice. In the event of a pricing error, technical error, system malfunction, or incorrect product information, we reserve the right to cancel or refuse any order, even after payment has been received.

If a payment has already been processed for a canceled order, the amount paid will be refunded to the original payment method.

Orders

All orders are subject to review and acceptance.

We reserve the right to refuse, limit, cancel, or reject any order for any lawful reason, including but not limited to suspected fraud, unauthorized transactions, abuse of promotional offers, inventory issues, inaccurate customer information, payment verification concerns, or violations of our policies.

An order confirmation email does not constitute final acceptance of an order. Acceptance occurs only when the order has been processed and shipped.

Payment

By submitting payment information, you represent and warrant that you are authorized to use the selected payment method.

You agree that all billing information provided is accurate and complete. If payment authorization fails, your order may be delayed, suspended, or canceled.

Shipping

Shipping times provided on our website are estimates only and are not guaranteed.

SmilePlax is not responsible for shipping delays, delivery interruptions, lost transit time, customs inspections, severe weather conditions, carrier delays, labor disruptions, or other events beyond our reasonable control.

Risk of loss and ownership of products transfer to the customer upon delivery to the shipping address provided at checkout.

Returns and Refunds

All returns, replacements, exchanges, and refunds are governed by our Refund Policy.

By making a purchase, you acknowledge and agree to the terms of our Refund Policy, including any eligibility requirements, inspection procedures, replacement options, and refund limitations.

Promotional Offers

From time to time, we may offer discounts, promotional codes, special offers, or limited-time campaigns.

We reserve the right to modify, suspend, cancel, or revoke any promotion at any time. Promotional offers may not be combined unless explicitly stated.

Any abuse, misuse, manipulation, or fraudulent use of promotional offers may result in order cancellation or restriction from future purchases.

Intellectual Property

All content available on this website, including but not limited to text, graphics, logos, icons, designs, images, videos, trademarks, branding elements, software, and website functionality, is the exclusive property of SmilePlax or its licensors and is protected by applicable intellectual property laws.

No portion of the website may be copied, reproduced, distributed, modified, published, sold, or exploited without prior written permission.

Prohibited Conduct

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Interfere with the website's security or functionality.
• Use automated bots, scraping tools, or data extraction methods without authorization.
• Engage in fraudulent, deceptive, abusive, or harmful conduct.
• Submit false claims, fraudulent refund requests, or unauthorized chargebacks.

Violation of these Terms may result in account restrictions, order cancellation, legal action, or removal from our services.

Product Disclaimer

SmilePlax products are intended for general consumer use and should be used according to all provided instructions.

Our products are not intended to diagnose, treat, cure, prevent, or mitigate any disease or medical condition. Information presented on the website is provided for informational purposes only and should not be considered medical advice.

Customers should consult qualified healthcare professionals regarding any medical or dental concerns.

Disclaimer of Warranties

To the maximum extent permitted by law, all products, services, website content, and materials are provided on an "as is" and "as available" basis.

SmilePlax makes no representations or warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, accuracy, or reliability.

Limitation of Liability

To the fullest extent permitted by applicable law, SmilePlax, its owners, directors, employees, suppliers, affiliates, partners, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or relating to your use of the website, products, or services.

In no event shall SmilePlax's total liability exceed the amount actually paid by the customer for the product giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless SmilePlax and its affiliates from and against any claims, damages, liabilities, losses, costs, expenses, or legal fees arising from your violation of these Terms, misuse of the website, violation of applicable law, or infringement of any third-party rights.

Chargebacks and Payment Disputes

Customers agree to contact SmilePlax before initiating a chargeback or payment dispute.

We reserve the right to provide transaction records, delivery confirmations, customer communications, tracking information, fraud-prevention records, and other relevant documentation when responding to payment disputes.

Fraudulent chargebacks or abusive dispute activity may result in account restrictions, refusal of future service, and legal action where permitted by law.

Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable to the business operations of SmilePlax, without regard to conflict of law principles.

Any dispute arising from these Terms or the use of our services shall be resolved exclusively through the appropriate courts having jurisdiction over such matters.

Changes to These Terms

We reserve the right to update, revise, or modify these Terms at any time without prior notice.

Changes become effective immediately upon publication on the website. Continued use of the website following the posting of revised Terms constitutes acceptance of those changes.

Contact Information

If you have any questions regarding these Terms of Service, please contact us:

SmilePlax
Email: support@smileplax.com
Address: Paraíso, Cartago 30201, Costa Rica